aq444 Privacy Policy

1 Information Collection

aq444 may collect the following types of information from you. We only collect information that is necessary to provide our services.

1.1 Information You Provide Directly

When you create or use an account on our platform, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information (such as bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification (national ID card or passport details)

1.2 Automatically Collected Information

When you visit our website, some information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of website visits
• A log of which pages you visited
• Referral URL (which website you came from to reach our site)

1.3 Transaction Information

We record detailed information about your deposits, withdrawals, and gaming activity. This information is used to ensure secure transactions and to resolve disputes.

2 Purpose of Using Information

aq444 uses the information collected from you for the following legitimate purposes. We never use your information for irrelevant or unauthorized purposes.

2.1 Service Delivery & Operations

• Managing account creation and verification
• Processing deposit and withdrawal transactions
• Managing and recording gaming activity
• Providing bonuses and rewards
• Customizing the platform according to user preferences

2.2 Safety & Security

• Preventing fraud and unauthorized access
• Complying with Anti-Money Laundering (AML) policies
• Ensuring account security
• Detecting and investigating suspicious activity

2.3 Customer Service

• Resolving your questions and issues
• Providing support via live chat and email
• Communicating platform updates and important information

2.4 Platform Improvement

• Analyzing and improving website performance
• Reviewing the user experience
• Developing new services and features

3 Information Storage & Security

aq444 gives the highest priority to the security of your information. We keep your information protected using industry-standard technologies and practices.

3.1 Technical Security Measures

• SSL Encryption: All data transferred between you and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Secure Data Centers: Information is stored in secure, controlled data centers.
• Regular Security Audits: Our systems undergo regular security testing.

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, some information may be retained for a specified period to meet legal obligations.

4 Sharing Information with Third Parties

aq444 does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third parties to help operate our services, such as payment processing services and game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). These partners are given only the information necessary, and they are required to comply with our privacy standards.

4.2 Legal Obligations

In cases of court orders, requests from law enforcement agencies, or legal obligations, we may be required to disclose necessary information. In such circumstances, we provide the minimum amount of information required under the law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance and your information will remain protected under the terms of this policy.

5 Cookies & Tracking Technologies

aq444 uses cookies and similar tracking technologies to improve your browsing experience and to analyze the performance of the platform.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of the website, such as maintaining your login session.
• Functionality Cookies: These are used to remember your preferences, such as language settings.
• Analytics Cookies: These help us understand how our platform is being used, which is used to improve our services.

5.2 Cookie Controls

You can disable cookies by going into your browser settings. However, please note that disabling some cookies may cause certain features of the website to not work properly. Essential cookies remain active at all times for the platform to function.

6 Your Rights

As a user of aq444, you have the following rights over your personal information. You can contact us to exercise these rights.

6.1 Right to Access Information

You may request to know what information we have stored about you. Upon your request, we can provide you with a copy of your collected information.

6.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Identity verification may be required for changes to core account details such as name or date of birth.

6.3 Right to Delete Information

In some circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

6.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as when you are disputing the accuracy of the information.

6.5 Right to Data Portability

You may request to receive your automatically processed information in a structured, commonly used format.

7 Children's Privacy & Age Verification

aq444's services are for users aged 21 and above only. We do not collect information from minors or allow them to use the platform under any circumstances.

7.1 Age Verification Measures

• Age declaration is mandatory at the time of account registration
• Age is confirmed through identity verification
• Additional verification documents are requested in suspicious cases

7.2 Steps Taken Upon Discovering a Minor's Information

If we learn that a minor has used our platform or provided information, we will immediately close that account and delete all associated information.

8 Protection of Payment Information

aq444 supports various payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. We take special care to protect your financial information.

8.1 Confidentiality of Payment Information

• All payment transactions are processed through SSL encryption
• We never store your mobile banking PIN or bank password
• Payment information is used solely for processing transactions
• Records of deposits and withdrawals are stored securely

8.2 Security of Deposits and Withdrawals

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. Every withdrawal request goes through a security verification process, which is completed within 30 minutes to 3 hours. Additional identity verification may be required for large withdrawal amounts.

9 Policy Changes & Updates

aq444 may update this privacy policy from time to time. If the policy changes, we will take the following steps:

• The date of the update will be noted on this page
• For significant changes, registered email addresses may be notified
• A notification about the update may be shown after logging into the platform

Continuing to use the platform after an update will be considered as your agreement to the new policy. Therefore, it is recommended that you visit this page from time to time to check for policy updates.

9.1 Previous Versions

If you wish, you may contact our support team to request a copy of a previous version of this policy.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us.

10.1 Support Channels

• Live Chat: Available 7 days a week, 24 hours a day — use this for the fastest resolution.
• Email: [email protected] — for detailed requests and formal matters.
• Support Language: Support is available in both Bengali and English.

10.2 Complaint Resolution

We take all your privacy-related complaints seriously. Upon receiving a complaint, we will review it and respond to you within a reasonable time. Our goal is to provide a fair and transparent resolution to every concern.